Utilizing Data to Better Serve Our Clients
Do our frail residents see the doctor regularly?
How many tenants have to move because of declining health?
How do we know if our services are truly making a difference?
These are just a few of the types questions we began asking ourselves a few years ago when we thought about the more than 2 million people in over 400 communities in 46 states as well as the District of Columbia and Puerto Rico we help each year.
And these questions led us to create a national initiative, called the National Outcomes Project, to help build our data collection capacity and make our work more "data-driven."